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Cloud Controls Matrix
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UEM-07: Operating Systems
Operating Systems
UEM-07: Are changes to endpoint operating systems, patch levels, and/or applications managed through the organizational change management process?
The organization should consider the following points:
a. Changes should be managed strictly and consistently.
b. Formal management responsibilities and procedures should facilitate satisfactory control of all changes to endpoint operating systems, patch levels, and/or applications, including:
               1. The identification and recording of significant changes.
               2. The planning and testing of changes.
               3. The assessment of the potential impacts (including security impacts) of such changes.
               4. The formal approval for proposed changes.
               5. The communication of change details to all respective stakeholders.

Fallback procedures and responsibilities should be defined and implemented, including guidelines for aborting and recovering from unsuccessful changes and unforeseen events.
Control implemented
Not applicable - A “N/A” answer indicates that the portion of the control in question is out of scope of the assessment. The “SSRM control ownership” column is to be left blank (e.g., greyed out), and optionally the CSP may explain why it is the case (“CSP Implementation Description”).
No - A “No” answer indicates that the portion of the control in question is not implemented, while in scope of the assessment. The CSP has to assign the implementation responsibility of the control to the relevant party under column “SSRM control ownership”, and optionally elaborate on the “why” (has not been implemented), and “what” has to be done for its implementation by that party.
Yes - A “Yes” answer indicates that the portion of the control in question is implemented. The CSP indicates the responsible and accountable parties (SSRM control ownership), and optionally elaborates on the implementation “how-to” per relevant party CSP and/or CSC.
Control ownership
CSP-owned - The CSP is entirely responsible and accountable for the CCM control implementation.
CSC-owned - The Cloud Service Customer (CSC) is entirely responsible and accountable for the CCM control implementation.
Third-party - The third-party CSP in the supply chain (e.g., an IaaS provider) is responsible for CCM control implementation, while the CSP is fully accountable.
Shared CSP and CSC - Both the CSP and CSC share CCM control implementation responsibility and accountability.
Shared CSP and third party - Any CCM control implementation responsibility is shared between CSP and the third party, but the CSP remains fully accountable.
Description

Manage changes to endpoint operating systems, patch levels, and/or applications through the company's change management processes.