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Cloud Controls Matrix
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DSP-11: Personal Data Access, Reversal, Rectification and Deletion
Personal Data Access, Reversal, Rectification and Deletion
DSP-11: Are processes, procedures, and technical measures defined, implemented, and evaluated to enable data subjects to request access to, modify, or delete personal data (per applicable laws and regulations)?

The data subject should be able to access, view, rectify, or delete personal data in the system or by logging a request with the service provider. The service provider should respond to such requests in alignment with the relevant data protection laws.


Not applicable - A “N/A” answer indicates that the portion of the control in question is out of scope of the assessment. The “SSRM control ownership” column is to be left blank (e.g., greyed out), and optionally the CSP may explain why it is the case (“CSP Implementation Description”).
No - A “No” answer indicates that the portion of the control in question is not implemented, while in scope of the assessment. The CSP has to assign the implementation responsibility of the control to the relevant party under column “SSRM control ownership”, and optionally elaborate on the “why” (has not been implemented), and “what” has to be done for its implementation by that party.
Yes - A “Yes” answer indicates that the portion of the control in question is implemented. The CSP indicates the responsible and accountable parties (SSRM control ownership), and optionally elaborates on the implementation “how-to” per relevant party CSP and/or CSC.
CSP-owned - The CSP is entirely responsible and accountable for the CCM control implementation.
CSC-owned - The Cloud Service Customer (CSC) is entirely responsible and accountable for the CCM control implementation.
Third-party - The third-party CSP in the supply chain (e.g., an IaaS provider) is responsible for CCM control implementation, while the CSP is fully accountable.
Shared CSP and CSC - Both the CSP and CSC share CCM control implementation responsibility and accountability.
Shared CSP and third party - Any CCM control implementation responsibility is shared between CSP and the third party, but the CSP remains fully accountable.
Description

Define and implement, processes, procedures and technical measures to enable data subjects to request access to, modification, or deletion of their personal data, according to any applicable laws and regulations.