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Cloud Controls Matrix
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BCR-07: Communication
Communication
BCR-07: Do business continuity and resilience procedures establish communication with stakeholders and participants?
A business continuity and resilience program should:
a. Communicate the importance of effective business continuity and the consequences of disruptions to all relevant stakeholders.
b. Communicate the business continuity and resilience policy, objectives, and plans to all relevant stakeholders.
c. Communicate the roles, responsibilities, authorities, and expected competencies to all relevant stakeholders.
d. Establish the criteria, thresholds, and indicators to demonstrate when and how business continuity-related communications should be sent, who should send them, and to whom they should be sent.
e. Establish templates for common communications during a disruption regarding the activation, operation, coordination, and communication of a business continuity response.
f. Establish the people, technology, and processes required for business continuity communications.
g. Establish a response structure that will enable timely warnings and communication to relevant stakeholders.

Clear and effective communication channels should remain available to disseminate information to participants and stakeholders, assess and relay damage, and coordinate a recovery strategy. Failed communication often results in failed business continuity efforts. Thorough planning, testing, and exercising communication procedures within the following four phases are essential to support effective business continuity and the viability of critical business operations.
Control implemented
Not applicable - A “N/A” answer indicates that the portion of the control in question is out of scope of the assessment. The “SSRM control ownership” column is to be left blank (e.g., greyed out), and optionally the CSP may explain why it is the case (“CSP Implementation Description”).
No - A “No” answer indicates that the portion of the control in question is not implemented, while in scope of the assessment. The CSP has to assign the implementation responsibility of the control to the relevant party under column “SSRM control ownership”, and optionally elaborate on the “why” (has not been implemented), and “what” has to be done for its implementation by that party.
Yes - A “Yes” answer indicates that the portion of the control in question is implemented. The CSP indicates the responsible and accountable parties (SSRM control ownership), and optionally elaborates on the implementation “how-to” per relevant party CSP and/or CSC.
Control ownership
CSP-owned - The CSP is entirely responsible and accountable for the CCM control implementation.
CSC-owned - The Cloud Service Customer (CSC) is entirely responsible and accountable for the CCM control implementation.
Third-party - The third-party CSP in the supply chain (e.g., an IaaS provider) is responsible for CCM control implementation, while the CSP is fully accountable.
Shared CSP and CSC - Both the CSP and CSC share CCM control implementation responsibility and accountability.
Shared CSP and third party - Any CCM control implementation responsibility is shared between CSP and the third party, but the CSP remains fully accountable.
Description

Establish communication with stakeholders and participants in the course of business continuity and resilience procedures.