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NIST 800-34
Browse NIST 800-34
RE.RE: Recovery Escalation
Recovery Escalation
RE.RE: Have you included escalation and notification procedures describing the events, thresholds, or other types of triggers necessary for additional action?
  • The plan provides appropriate procedures for escalation notices during recovery efforts
  • The plan identifies the team(s) or person(s) responsible for each escalation/awareness procedure
CMMI Maturity Level
Not Applicable - Not applicable
Level 1: Initial - Unpredictable and reactive. Work gets completed but is often delayed and over budget.
Level 2: Managed - Managed on the project level. Projects are planned, performed, measured, and controlled.
Level 3: Defined - Proactive, rather than reactive. Organization-wide standards provide guidance across projects, programs, and portfolios.
Level 4: Quantitatively Managed - Measured and controlled. Organization is data-driven with quantitative performance improvement objectives that are predictable and align to meet the needs of internal and external stakeholders.
Level 5: Optimized - Stable and flexible. Organization is focused on continuous improvement and is built to pivot and respond to opportunity and change. The organization’s stability provides a platform for agility and innovation.
Description

As identified as part of the BIA, system components, infrastructure, and associated facilities are critical components supporting daily mission/business processes. The systems, applications, and infrastructure that connect users to these are subject to events causing service interruptions and outages. Including an escalation and notification component within the Recovery Phase helps to ensure that overall, a repeatable, structured, consistent, and measurable recovery process is followed. Effective escalation and notification procedures should define and describe the events, thresholds, or other types of triggers that are necessary for additional action. Actions would include additional notifications for more recovery staff, messages and status updates to leadership, and notices for additional resources. Procedures should be included to establish a clear set of events, actions and results, and should be documented for teams or individuals as appropriate.