NIST 800-34
Browse NIST 800-34
AP.VC: Vendor Contact List
AP.VC: Do you list vendor contact information?
  • You provide a contact list for all key maintenance or support vendors
  • The list includes emergency phone numbers, contact names, contract numbers and contractual response and onsite times
Not Applicable - Not applicable
Level 1: Initial - Unpredictable and reactive. Work gets completed but is often delayed and over budget.
Level 2: Managed - Managed on the project level. Projects are planned, performed, measured, and controlled.
Level 3: Defined - Proactive, rather than reactive. Organization-wide standards provide guidance across projects, programs, and portfolios.
Level 4: Quantitatively Managed - Measured and controlled. Organization is data-driven with quantitative performance improvement objectives that are predictable and align to meet the needs of internal and external stakeholders.
Level 5: Optimized - Stable and flexible. Organization is focused on continuous improvement and is built to pivot and respond to opportunity and change. The organization’s stability provides a platform for agility and innovation.

Description

Contact information for all key maintenance or support vendors should be included in this appendix. Contact information, such as emergency phone numbers, contact names, contract numbers, and contractual response and onsite times should be included.