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Cybersecurity Fundamentals
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RC.CO-2: Reputation is repaired after an incident
RC.CO-1: Public relations are managed
RC.CO-3: Recovery activities are communicated to internal and external stakeholders as well as executive and management teams
RC.CO-2.1
RC.CO-2.1: The organization shall implement a crisis response strategy to protect the organization from the negative consequences of a crisis and help restore its reputation.
  • Crisis response strategies include, for example, actions to shape attributions of the crisis, change perceptions of the organization in crisis, and reduce the negative effect generated by the crisis.
Documentation Maturity
Not applicable - Not applicable in the selected scope.
Level 1 - Initial - No Process documentation or not formally approved by management.
Level 2 - Repeatable - Formally approved Process documentation exists but not reviewed in the previous 2 years.
Level 3 - Defined - Formally approved Process documentation exists, and exceptions are documented and approved. Documented and approved exceptions < 5% of the time.
Level 4 - Managed - Formally approved Process documentation exists, and exceptions are documented and approved. Documented and approved exceptions < 3% of the time.
Level 5 - Optimizing - Formally approved Process documentation exists, and exceptions are documented and approved. Documented and approved exceptions < 0,5% of the time.
Implementation Maturity
Not applicable - Not applicable in the selected scope.
Level 1 - Initial - Standard process does not exist.
Level 2 - Repeatable - Ad-hoc process exists and is done informally.
Level 3 - Defined - Formal process exists and is implemented. Evidence available for most activities. Less than 10% process exceptions.
Level 4 - Managed - Formal process exists and is implemented. Evidence available for all activities. Detailed metrics of the process are captured and reported. Minimal target for metrics has been established. Less than 5% of process exceptions.
Level 5 - Optimizing - Formal process exists and is implemented. Evidence available for all activities. Detailed metrics of the process are captured and reported. Minimal target for metrics has been established and continually improving. Less than 1% of process exceptions.
Description

The organization shall implement a crisis response strategy to protect the organization from the negative consequences of a crisis and help restore its reputation.