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NIST CSF 2.0
Browse NIST CSF 2.0
GV.OC-01 GV.OC-02 GV.OC-03 GV.OC-04 GV.OC-05
Stakeholder Service Expectations
GV.OC-04: Critical objectives, capabilities, and services that stakeholders depend on or expect from the organization are understood and communicated
  • Ex1:  Establish criteria for determining the criticality of capabilities and services as viewed by internal and external stakeholders
  • Ex2:  Determine (e.g., from a business impact analysis) assets and business operations that are vital to achieving mission objectives and the potential impact of a loss (or partial loss) of such operations
  • Ex3:  Establish and communicate resilience objectives (e.g., recovery time objectives) for delivering critical capabilities and services in various operating states (e.g., under attack, during recovery, normal operation)
Tier
Not Applicable - Not applicable
No - The outcome(s) have not been meaningfully implemented.
Tier 1: Partial - Application of the organizational cybersecurity risk strategy is managed in an ad hoc manner. Prioritization is ad hoc and not formally based on objectives or threat environment.
Tier 2: Risk Informed - Risk management practices are approved by management but may not be established as organization-wide policy. The prioritization of cybersecurity activities and protection needs is directly informed by organizational risk objectives, the threat environment, or business/mission requirements.
Tier 3: Repeatable - The organization’s risk management practices are formally approved and expressed as policy. Risk-informed policies, processes, and procedures are defined, implemented as intended, and reviewed. Organizational cybersecurity practices are regularly updated based on the application of risk management processes to changes in business/mission requirements, threats, and technological landscape.
Tier 4: Adaptive - There is an organization-wide approach to managing cybersecurity risks that uses risk-informed policies, processes, and procedures to address potential cybersecurity events.
Description

Critical objectives, capabilities, and services that stakeholders depend on or expect from the organization are understood and communicated